{"product_id":"drinkwell-stainless-steel-360-water-fountain-for-dogs-cats","title":"Drinkwell Stainless Steel 360 Pet Water Fountain (128 oz)","description":"\u003ch2\u003e\u003ca href=\"\/products\/drinkwell-stainless-steel-360-water-fountain-for-dogs-cats\" title=\"Drinkwell stainless steel 360 pet water fountain (128 oz)\" aria-label=\"Drinkwell stainless steel 360 pet water fountain (128 oz)\"\u003eDrinkwell Stainless Steel 360 Water Fountain\u003c\/a\u003e\u003c\/h2\u003e\n\u003cdiv\u003e\n\u003csection class=\"styles_infoGroupSection__ArCb9\"\u003e\n\u003cp\u003eThe PetSafe 360 Stainless Steel Dog and Cat Waterer runs a constant stream of fresh, delicious water without overheating. Because this unit is made of rust- and scratch-resistant stainless steel, it won’t give your cat acne, and its dishwasher safe for simple cleanup. The pet water fountain’s trickling and cycling entices your furry family members to stay hydrated, and the included filters ensure they’re receiving gulp after gulp of healthy water.\u003c\/p\u003e\n\u003cp\u003eWith a tower and bowl, this unit gives pets multiple drinking options so they can find the perfect fit for their hydrated lifestyle. But we haven’t forgotten about their pet parent either. The fountain’s simple design empowers users to place it anywhere in their home without running the risk of furniture clashing, a win-win solution for you and your furry little ones. This quiet unit is the perfect indoor accessory for single and multi-pet households.\u003c\/p\u003e\n\u003c\/section\u003e\n\u003csection class=\"styles_infoGroupSection__ArCb9\"\u003e\u003c\/section\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWhat are the Benefits of the Drinkwell Stainless Steel 360 Water Fountain?\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHygienic Stainless Steel\u003c\/strong\u003e: Rust-resistant, scratch-proof, and durable; ideal for single or multi-pet households.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e360-Degree Access\u003c\/strong\u003e: Multiple spout options and 360-degree design allow pets to drink from any side.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDual Filtration\u003c\/strong\u003e: Carbon filter removes odors and tastes, and foam pre-filter catches hair and debris.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEncourages Hydration\u003c\/strong\u003e: Free-flowing water entices pets to drink more, promoting hydration.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDishwasher Safe\u003c\/strong\u003e: All parts (except the motor) are top-rack dishwasher safe, simplifying cleaning.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eProduct Specifications\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDimensions : \u003c\/strong\u003e14.3 x 14.3 x 9.3 inches\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBreed Size : \u003c\/strong\u003eAll Breeds\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLifestage :\u003c\/strong\u003e ‎All Lifestages, Adult\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMaterial :\u003c\/strong\u003e Stainless Steel, Metal\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cstrong\u003eDirections for Use\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eFor best performance, the fountain pump needs to be cleaned every \u003cstrong\u003etwo weeks\u003c\/strong\u003e. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePump Cleaning Instructions\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eUse your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out.\u003c\/li\u003e\n\u003cli\u003ePull up on the small lip to remove the teardrop-shaped stator.\u003c\/li\u003e\n\u003cli\u003eRemove the impeller by pulling up from underneath it with your finger.\u003c\/li\u003e\n\u003cli\u003eClean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eTroubleshooting\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eThe fountain stopped working.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThere are several possible causes for a fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCheck the cord. If it has any frayed or exposed wires, your pet may have been chewing on the cord. To prevent this, you can purchase a cord cover from most hardware stores. You could also try securing the cord to the floor with duct tape .\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eLack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2 weeks to ensure proper function. Please refer to the owner's manual for detailed instructions on how to properly clean your motor. To clean the motor:\u003c\/li\u003e\n\u003cli\u003eRemove the motor from the fountain.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eLift the impeller (looks like a small white propeller) out of the motor. There may be a face plate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003ePour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A small toothbrush might work too, or anything that can reach all the way inside of the cavity.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eRinse all parts well before returning to the fountain.\u003c\/li\u003e\n\u003cli\u003eWater quality can also affect the pump and how effectively it runs. Hard water will cause calcium deposits to build up in the pump's cavity, blocking the impeller from spinning. If there is evidence of hard water build-up inside the pump, try adding plain white vinegar inside the pump's cavity (without the impeller) and allow it to soak for 10-15 minutes. Allow the impeller to soak in a separate bowl of vinegar for the same duration of time. Clean all fountain parts in soap and water before reassembling the fountain.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMake sure the cord does not have any frayed or exposed wires due to pets possibly chewing the cord. If your pet is prone to chewing, visit your local hardware store and purchase a conduit cover to protect the cord.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003ePumps last for several years with proper cleaning. If the pump has been in regular use for this period of time, it may be old and need to be replaced.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eThe fountain is to be used indoors only, with the exception of the Outdoor Dog Fountain. Outdoor usage for all other fountains can cause damage to the pump, at which point the pump would need to be replaced. The fountain parts and pump are not UL approved for outdoor use.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eIf the pump was exposed to low water levels for a prolonged period of time, the pump's motor may have burned out and the pump may need to be replaced.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eThe motor is not working.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnplug the fountain then plug it back in.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eIf the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller. You can also change the foam filter.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eIf the motor is not humming, try replacing the pump.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eNever let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eThe water’s not flowing as much as it used to.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDisassemble and clean the pump.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eClean the fountain, especially around the motor.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eFill the fountain with water up leaving an inch of room at the top.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eWith a 360 Plastic or Stainless Steel fountain, the more spouts on the top, the weaker the water flow for each spout. Try switching to a top with one fewer spout opening.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eThere’s black dirt in the bowl.\u003c\/strong\u003e This black stuff is loose activated carbon from the filter and is completely harmless for your pet to drink. The carbon filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more carbon than others due to differing consistency of carbon in each batch of filters, so don’t be surprised if some filters leave behind more carbon dust than others.\u003c\/p\u003e\n\u003ch3\u003eDisclaimers\u003c\/h3\u003e\n\u003cp\u003eCapacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eSizes\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cstrong\u003eOverall Length\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cstrong\u003eOverall Width\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e\u003cstrong\u003eOverall Height\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e128 oz\u003c\/td\u003e\n\u003ctd\u003e14.3 inches\u003c\/td\u003e\n\u003ctd\u003e14.3 inches\u003c\/td\u003e\n\u003ctd\u003e9.3 inches\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cstrong\u003eShipping \u0026amp; Returns\u003c\/strong\u003e\u003c\/h3\u003e\n\u003ch4\u003e\u003cstrong\u003eShipping Policy\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003eWe offer multiple shipping options, with most orders shipping within 1-2 business days. Delivery times vary based on location and shipping method. For full details, view our \u003ca rel=\"noopener\" href=\"#\"\u003e\u003cspan\u003eShipping\u003c\/span\u003e\u003cspan\u003e Policy\u003c\/span\u003e\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eReturn Policy\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003eIf you’re not satisfied with your purchase, we accept returns on unopened, unused items within 30 days. Visit our \u003ca rel=\"noopener\" href=\"#\"\u003e\u003cspan\u003eReturn\u003c\/span\u003e\u003cspan\u003e Policy\u003c\/span\u003e\u003c\/a\u003e for details.\u003c\/p\u003e\n\u003ch2\u003eFAQs About Drinkwell 360 Stainless Steel Pet Fountain\u003c\/h2\u003e\n\u003ch3\u003eHow do I clean the fountain?\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eUnplug the fountain\u003c\/strong\u003e, empty it, and disassemble it.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDishwasher-safe\u003c\/strong\u003e parts (except motor and cord) can go on the top rack; otherwise, hand-wash with a soft sponge and dish soap.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eClean the motor\u003c\/strong\u003e by removing the impeller and cleaning out any debris. Use a small brush or cotton swab for tight areas.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRinse all parts\u003c\/strong\u003e thoroughly before reassembling and replacing the filter.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReassemble\u003c\/strong\u003e the fountain, add fresh water, and plug it back in.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eHow can I make the filters last longer?\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eClean the fountain\u003c\/strong\u003e at least once a month.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReplace water regularly\u003c\/strong\u003e between cleanings.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eClean the pre-filter\u003c\/strong\u003e if your fountain has one, between main cleanings.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUse pre-filtered or purified water\u003c\/strong\u003e to reduce impurities and extend filter life.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cblockquote\u003e\n\u003cp\u003e\u003cem\u003eNote:\u003c\/em\u003e Do not rinse the filter with soap as it can damage the pores, making the filter unusable.\u003c\/p\u003e\n\u003c\/blockquote\u003e\n\u003ch3\u003eIs a filter necessary for this fountain?\u003c\/h3\u003e\n\u003cp\u003eWhile not required, a filter significantly improves water quality by removing hair, debris, and odors, providing fresher water. Even with pre-filtered water, the activated carbon in the filter continuously purifies as it circulates through the fountain.\u003c\/p\u003e\n\u003ch3\u003eHow do I help my pet get used to the fountain?\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eSet up the fountain unplugged\u003c\/strong\u003e so your pet can explore it quietly.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePlug it in briefly\u003c\/strong\u003e to introduce the sound and motion, gradually increasing usage time.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemove other water sources\u003c\/strong\u003e once your pet is more comfortable.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAdd a small flavor enhancer\u003c\/strong\u003e (e.g., tuna juice) without the filter to entice your pet, then replace with fresh water.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eHow do the filters work?\u003c\/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003eactivated carbon filter\u003c\/strong\u003e removes odors and large particles. The filter does not purify but enhances taste by trapping debris. Replace it every 2-4 weeks based on pet use.\u003c\/p\u003e\n\u003ch3\u003eHow often should I change the filter?\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCarbon filters\u003c\/strong\u003e: Every 2-4 weeks\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePre-filters\u003c\/strong\u003e: Every 1-2 months or more frequently if multiple pets use the fountain\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat materials are used in the filters?\u003c\/h3\u003e\n\u003cp\u003eThese filters use \u003cstrong\u003eorganic activated carbon from coconut shells\u003c\/strong\u003e, similar to fish tank filters and safe for pets.\u003c\/p\u003e\n\u003ch3\u003eWhat’s the difference between regular and premium carbon filters?\u003c\/h3\u003e\n\u003cp\u003ePremium filters have \u003cstrong\u003e6 smaller pouches\u003c\/strong\u003e instead of 2, distributing the carbon more evenly for better filtration quality.\u003c\/p\u003e\n\u003ch3\u003eWhy is it important to change the filters?\u003c\/h3\u003e\n\u003cp\u003eFilters trap impurities in granulated carbon, preventing them from re-entering the water. Over time, the microscopic pores become clogged and lose effectiveness, requiring regular replacement.\u003c\/p\u003e\n\u003ch3\u003eWhich side of the filter should face the front?\u003c\/h3\u003e\n\u003cp\u003eInsert the filter with the \u003cstrong\u003eblack side facing the front\u003c\/strong\u003e of the fountain.\u003c\/p\u003e\n\u003ch3\u003eIs the plastic in the fountain BPA-free?\u003c\/h3\u003e\n\u003cp\u003eYes, all plastic parts, including cords, pumps, and filter housings, are BPA-free for safety.\u003c\/p\u003e\n\u003cp\u003e\u003c!----\u003e\u003c\/p\u003e","brand":"Drinkwell","offers":[{"title":"Default Title","offer_id":49371289420003,"sku":"PWW00-13705","price":123.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0772\/8696\/5475\/files\/drinkwell-stainless-steel-360-pet-water-fountain-128-oz-bowls-966.jpg?v=1783373039","url":"https:\/\/thediscountpets.com\/products\/drinkwell-stainless-steel-360-water-fountain-for-dogs-cats","provider":"Discount Pets","version":"1.0","type":"link"}