Frequently Asked Questions
What is the order Cut off Time?
Our order Cut off Time is 5:00 PM
What is the Handling Time for orders?
Our Handling Time is 2-3 Business Days (Monday-Friday)
How long will it take for delivery?
Delivery usually takes 7-14 Business Days (Monday to Friday)
Do you offer free shipping?
Yes! We provide free shipping on all orders within the USA.
What currency do you use?
All transactions are processed in USD dollars, and prices are displayed in USD dollars. If you prefer to see prices in a different currency, you can select your preferred option at checkout.
How can I contact The Discount Pets?
Business mail: help@thediscountpets.com
Phone number: (706) 680-9963
Website: https://thediscountpets.com/
Address: 501 N Anaheim Blvd, Anaheim, CA 92805, United States
What payment methods do you accept?
We accept various payment methods, including:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- JCB
Can I return or exchange an item?
Yes! We have a customer-friendly return and exchange policy. Please refer to our Returns Policy page for more details on how to initiate a return or exchange.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment.
What if I have a question that isn't listed here?
If you have any other questions or need assistance, feel free to reach out to us via email at help@thediscountpets.com or call us at (706) 680-9963. We're here to help!