Subscription Cancellation Policy

Effective date: 07-07-2026

At Discount Pets, subscription orders are designed to make regular deliveries convenient. This policy explains how subscription cancellations, skips, changes, and charges work.

How to cancel

You may cancel your subscription at any time by using the subscription management link in your order or subscription confirmation email, or by contacting us at help@thediscountpets.com

To prevent the next subscription order from being processed, cancellation requests must be completed before the next scheduled billing or order-processing date shown in your subscription details. If an order has already been processed or shipped, canceling the subscription will not automatically cancel that order.

We will not charge you for future subscription orders after your cancellation has taken effect.

Recurring charges

When you start a subscription, you authorize Discount Pets to charge your selected payment method at the price and frequency shown at checkout until you cancel. The applicable price, delivery interval, and next scheduled charge are shown in your subscription details and may change if the product price, taxes, shipping charges, or applicable law changes.

Where required by law, we will provide any legally required renewal notices or obtain any additional consent required for recurring charges.

Orders already processed

Canceling a subscription stops future renewals only. It does not automatically cancel, refund, or reverse an order that has already been processed.

For an order that has already been processed or shipped, please contact us at help@thediscountpets.com. Any refund, return, or cancellation will be handled under our Refund and Return Policy and applicable law.

Skipping or changing a subscription

If available through your subscription management options, you may skip an upcoming delivery, change the delivery frequency, or update your payment and shipping information before the next order is processed. Changes made after processing may not apply to that order.

Failed payments

If a scheduled payment fails, we may retry the payment method or pause, delay, or cancel the affected subscription in accordance with applicable law and the terms shown at checkout. You are responsible for keeping your payment and contact information current.

Questions or cancellation problems

If you cannot access your subscription management options or believe a subscription was charged after you canceled, contact us promptly at help@thediscountpets.com with your name and order number. We will review the subscription record and correct any error where appropriate.

This policy does not limit any rights you have under applicable consumer-protection, automatic-renewal, payment, or other laws.